Bad Incentives
Effective performance management requires lining up incentives with desired outcomes. In practice, this is impossible — the best you can do is pick your problems. Today’s example, from the New York Times, “Paying Doctors to Ignore Patients“: “…the best way for a doctor to make money in his practice is not to spend time with patients but to use equipment as much as possible. That means moving the maximum number... [Read More...]
The Other EPM?
It turns out that EPM also stands for “experience and performance management”, and: A comprehensive EPM system captures and reports real metrics about application usage. Who is using which transactions? How long are they active? How long are they idle? EPM gives you the ability to pinpoint and analyze user adoption issues that are hindering the achievement of business results. As the article says, “ROI isn’t real until it’s... [Read More...]
What’s in a Name? PM / BI / IM
To successfully provide information in a form that business people can use, you need three types of technology, to: Tame information chaos: Collect, manage, and integrate information, and fix any data quality problems (data quality, data integration, metadata management, etc) Turn information into insight: Analyze the information, gain understanding of what is happening, and communicate it to others (query, analysis, reporting, etc.) Use insight... [Read More...]
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