{"id":11949,"date":"2008-07-04T15:02:12","date_gmt":"2008-07-04T14:02:12","guid":{"rendered":"http:\/\/192.220.58.236\/blog\/?p=102"},"modified":"2008-07-04T15:02:12","modified_gmt":"2008-07-04T14:02:12","slug":"time_for_voice_of_the_customer","status":"publish","type":"post","link":"https:\/\/timoelliott.com\/blog\/2008\/07\/time_for_voice_of_the_customer.html","title":{"rendered":"Time for Voice of the Customer?"},"content":{"rendered":"<p>Fern Halper of Hurwitz recently published <a href=\"http:\/\/fbhalper.wordpress.com\/2008\/06\/12\/four-questions-about-innovations-in-analysis\/\" target=\"_blank\">a blog entry on some BI survey results<\/a>, showing that:<\/p>\n<ul>\n<li>Perhaps surprisingly, over 30% were already using text analytics<\/li>\n<li>The highest usages were for &#8220;voice of customer&#8221; and &#8220;competitive intelligence&#8221;<\/li>\n<\/ul>\n<p>&nbsp;<img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" height=\"273\" alt=\"image\" src=\"https:\/\/i0.wp.com\/timoelliott.com\/blog\/WindowsLiveWriter\/TextAnalyticsSurvey_E0A9\/image_c3667d1e-7918-45d2-abba-9cc3c663b3a1.jpg?resize=480%2C273&#038;ssl=1\" width=\"480\" border=\"0\"> <\/p>\n<p>Also of interest was the ranking of BI technologies in order of importance &#8212; Query and Reporting 1st, OLAP Data Cubes last. <\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" height=\"275\" alt=\"image\" src=\"https:\/\/i0.wp.com\/timoelliott.com\/blog\/WindowsLiveWriter\/TextAnalyticsSurvey_E0A9\/image_ff75a2e7-55f3-4a4b-a4ee-ae107683b157.jpg?resize=480%2C275&#038;ssl=1\" width=\"480\" border=\"0\"> <\/p>\n<p>I believe there&#8217;s an opportunity there, between Business Objects Web Intelligence and Crystal Reports products, and SAP&#8217;s NetWeaver BI data warehousing environment&#8230; <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hurwitz provides the results to a new BI survey: Voice of the Customer is #1 use of text analytics, still big gap in perceived importance between query and reporting and OLAP data cubes.<\/p>\n","protected":false},"author":2,"featured_media":6228,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[160,204,1038,1065],"class_list":["post-11949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-bi","tag-business-intelligence","tag-survey","tag-text-analytics"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/timoelliott.com\/blog\/wp-content\/uploads\/2014\/01\/image_c3667d1e-7918-45d2-abba-9cc3c663b3a1-1.jpg?fit=480%2C273&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3X9RF-36J","_links":{"self":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/11949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/comments?post=11949"}],"version-history":[{"count":0,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/11949\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media\/6228"}],"wp:attachment":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media?parent=11949"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/categories?post=11949"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/tags?post=11949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}