{"id":12454,"date":"2015-01-09T18:00:31","date_gmt":"2015-01-09T17:00:31","guid":{"rendered":"http:\/\/timoelliott.com\/blog\/?p=7028"},"modified":"2015-01-09T18:00:31","modified_gmt":"2015-01-09T17:00:31","slug":"why-marketing-has-a-branding-problem","status":"publish","type":"post","link":"https:\/\/timoelliott.com\/blog\/2015\/01\/why-marketing-has-a-branding-problem.html","title":{"rendered":"Why Marketing Has a Branding Problem"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-7032\" src=\"https:\/\/i0.wp.com\/timoelliott.com\/blog\/wp-content\/uploads\/2015\/01\/not-just-marketing-small.jpg?resize=608%2C500&#038;ssl=1\" alt=\"I Want Content Not Just Marketing\" width=\"608\" height=\"500\" \/><\/p>\n<p>Isn&#8217;t it the ultimate irony?\u00a0The word Marketing is often used to indicate\u00a0a\u00a0lack of meaningful content, as in &#8220;no, I want real content, not just a marketing piece.&#8221;<\/p>\n<p>That&#8217;s not marketing, that&#8217;s BAD marketing&#8212;but it&#8217;s clear that there&#8217;s a lot of it around. As part of my job as an <a href=\"https:\/\/timoelliott.com\/blog\/2013\/07\/how-to-become-a-technology-evangelist.html\" target=\"_blank\">innovation evangelist<\/a>, I personally have to wade through huge amounts of professionally-produced yet stultifyingly boring content.<\/p>\n<p>Why is there so much of this marketing mush in the world? Here are just some of the reasons:<\/p>\n<p><strong>Marketers don&#8217;t realize\u00a0they&#8217;re being boring.<\/strong>\u00a0Too many marketers never get to talk to customers. Because they don&#8217;t know enough about what customers\u00a0really\u00a0care about, and don&#8217;t have time to follow industry trends, they unwittingly create materials that miss the point, or cover ground already done to death by others.<\/p>\n<p><strong>Limited analytics<\/strong>. It&#8217;s hard to objectively measure the quality of most marketing materials. The complexity of today&#8217;s sales cycles means it&#8217;s extremely difficult to pick apart the importance of any one piece of content. This in turn means each new piece is just a stab in the dark, making it hard for marketers to learn what really works.<\/p>\n<p><strong>Poor incentives.<\/strong> Even if good analysis systems are in place, it&#8217;s commonplace for marketing people to be rewarded on whatever numbers are most easily derived, rather than real effectiveness.\u00a0In particular, marketers get rewarded for:<\/p>\n<ul>\n<li>Constantly creating new content (rather than, say, amplifying\u00a0the best of what already exists.)<\/li>\n<li>Being on-brand (putting the logo in the wrong color is far more likely to get you fired than producing boring content)<\/li>\n<li>Surface\u00a0quality (it&#8217;s easier to point to an expensive, professionally-produced video than it is a blog post, even if the blog post was far more interesting to potential customers).<\/li>\n<li>Eyeballs, not minds (metrics like the number of clicks on an article are much easier to measure than whether that article actually influenced\u00a0any\u00a0customer&#8217;s view of your brand or products).<\/li>\n<li>Spending money\u00a0(at job interviews, marketing directors are\u00a0rated on how much\u00a0budget they were in charge of: the more they spent, the better).<\/li>\n<\/ul>\n<p><strong>Lack of personal interest.<\/strong> Many marketers are paid to churn out content about things they have no personal interest in&#8212;and it shows.<\/p>\n<p><strong>Corporate consistency and efficiency.\u00a0<\/strong>Global brands want consistent positioning, and it&#8217;s cheaper (at least in theory) to create centralized, global campaigns. But this inevitably results in lowest-common-denominator content that ignores local interests.<\/p>\n<p>What can companies do differently? Here are some ideas:<\/p>\n<ul>\n<li>Encourage all\u00a0marketers to engage directly with customers (e.g. using social media to hear what customers are saying, read the thoughts of opinion leaders, etc.). Make sure they have the time and incentives to develop real customer insight.<\/li>\n<li>Invest heavily in <a href=\"http:\/\/www.sap.com\/pc\/tech\/in-memory-computing-hana\/software\/customer-segmentation-accelerator\/index.html\">marketing analytics systems<\/a> that allow marketers to get as complete a view as possible of what&#8217;s happening in the market.<\/li>\n<li>Create fewer, better materials (one piece of superior content will\u00a0have far more reach in the new social era than a dozen pieces of me-too marketing mush).<\/li>\n<li>Look outside of &#8220;marketing&#8221; for your content. Actively seek out and promote insightful materials from front-line employees, customers, partners, journalists, and thought leaders.<\/li>\n<li>Concentrate on what&#8217;s testable, trackable, and scalable (otherwise known as &#8220;<a href=\"http:\/\/blog.aidan.com.my\/wp-content\/uploads\/2014\/04\/Growth_Hacker_Marketing_Ryan_Holiday.pdf\" target=\"_blank\">growth hacking<\/a>&#8220;)<\/li>\n<li>Provide <a href=\"http:\/\/scn.sap.com\/community\/socialsoftware\/blog\/2014\/10\/23\/video-collaborative-marketing-with-sap-cloud-for-marketing-and-sap-jam\" target=\"_blank\">internal collaborative forums<\/a> and encourage\u00a0marketers to actively\u00a0discuss and debate metrics and best practice.<\/li>\n<li>Put\u00a0consistent education systems in place to make sure all marketers can learn what is and isn&#8217;t working.<\/li>\n<li>Lay out clear brand guidelines, but encourage local experimentation within those guidelines&#8212;with the right analytic systems in place, you&#8217;ll soon know if they are successful or not.<\/li>\n<\/ul>\n<p>Ultimately, modern marketing is less about <em>trying<\/em> to create good content and more about creating\u00a0<em>systems<\/em> that\u00a0<em>ensure\u00a0<\/em>great content. For more details, see my previous post on <a href=\"https:\/\/timoelliott.com\/blog\/2014\/02\/its-time-to-reinvent-marketing.html\" target=\"_blank\">Reinventing Marketing From Scratch<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s the ultimate irony: the word Marketing is often used to indicate a lack of meaningful content, as in &#8220;no, I want real content, not just marketing.&#8221;<\/p>\n","protected":false},"author":2,"featured_media":12832,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[14],"tags":[],"class_list":["post-12454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thoughts"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/timoelliott.com\/blog\/wp-content\/uploads\/2015\/01\/not-just-marketing-small-608x500-1.jpg?fit=608%2C500&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3X9RF-3eS","_links":{"self":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/12454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/comments?post=12454"}],"version-history":[{"count":0,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/12454\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media\/12832"}],"wp:attachment":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media?parent=12454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/categories?post=12454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/tags?post=12454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}