{"id":17385,"date":"2019-08-09T18:53:45","date_gmt":"2019-08-09T16:53:45","guid":{"rendered":"https:\/\/timoelliott.com\/blog\/?p=17385"},"modified":"2021-08-16T18:15:09","modified_gmt":"2021-08-16T16:15:09","slug":"some-real-world-examples-of-experience-management-powered-by-the-intelligent-enterprise","status":"publish","type":"post","link":"https:\/\/timoelliott.com\/blog\/2019\/08\/some-real-world-examples-of-experience-management-powered-by-the-intelligent-enterprise.html","title":{"rendered":"Some Real-World Examples of Experience Management, Powered by The Intelligent Enterprise"},"content":{"rendered":"<p>Experience management is about combining experience data (x-data)\u00a0 with operational data (o-data) to optimize every experience that matters in the organization, from the customer journey to an upgrade of your IT systems.<\/p>\n<p>In this short keynote presentation from the SAP Festival in Brussels, I give examples of real-life organizations that are using X+O data to listen, understand, and act on business opportunities to fix the &#8220;experience gaps&#8221; that permeate modern life.<\/p>\n<p><span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/pK4McFeyCLI?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-US&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Real-world examples of combining experience data (x data) and operational data (o data) to optimize every experience that matters &#8212; powered by the latest technologies. Keynote from the SAP Festival in Brussels.<\/p>\n","protected":false},"author":2,"featured_media":17393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[9],"tags":[194,312,313,1391,671,838,1412,911,1411,1390],"class_list":["post-17385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-presentations","tag-brussels","tag-customer-experience","tag-customers","tag-experience-management","tag-keynote","tag-presentation","tag-qualtrics","tag-sap","tag-xo","tag-xm"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/timoelliott.com\/blog\/wp-content\/uploads\/2019\/08\/timo-elliott-presenting-experience-management-at-the-SAP-Festival-Brussels.jpg?fit=2118%2C1244&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3X9RF-4wp","_links":{"self":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/17385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/comments?post=17385"}],"version-history":[{"count":1,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/17385\/revisions"}],"predecessor-version":[{"id":20526,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/17385\/revisions\/20526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media\/17393"}],"wp:attachment":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media?parent=17385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/categories?post=17385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/tags?post=17385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}