{"id":19804,"date":"2021-01-06T17:11:44","date_gmt":"2021-01-06T16:11:44","guid":{"rendered":"https:\/\/timoelliott.com\/blog\/?p=19804"},"modified":"2021-01-07T10:55:11","modified_gmt":"2021-01-07T09:55:11","slug":"giving-new-life-to-industrial-machinery-with-connected-customer-experiences","status":"publish","type":"post","link":"https:\/\/timoelliott.com\/blog\/2021\/01\/giving-new-life-to-industrial-machinery-with-connected-customer-experiences.html","title":{"rendered":"Giving New Life To Industrial Machinery With Connected Customer Experiences"},"content":{"rendered":"

The \u201cBetter Together\u201d program is a series of conversations is where I give the microphone to SAP customers and partners for an unfiltered look at how they are innovating with SAP\u2019s Business Technology Platform to unlock business value.<\/p>\n

The first episode focused on the Gates Corporation<\/a> and how the company has been able to\u00a0 reinvent their products experience using the latest internet of things technology.<\/p>\n

For more than 100 years, Gates has been pushing the boundaries of innovation. Based in Denver, Colorado, the company is a leading manufacturer of fluid power and power transmission solutions that span many industries, from heavy manufacturing to automotive.<\/p>\n

\"Better<\/a>
Timo Elliott, Jason Taylor, Nathan Williams<\/figcaption><\/figure>\n

I invited Jason\u202fTaylor<\/a>, VP, Global Digital & Innovation,\u00a0Gates Corporation<\/a>\u00a0 and Nathan Williams<\/a>, Practice Director, SAP Platform Technologies, NIMBL<\/a>, to talk more about the technology behind Gates’ new smart hydraulic hose crimper that was so innovative that it won a prestigious 2020 LEAP Award (Leadership in Engineering Achievement Program)<\/a><\/p>\n

Background to the project<\/h2>\n

Hydraulic hose crimpers<\/a> are one of the essential tools behind innumerable manufacturing processes, designed to\u00a0 join deformable metal fittings with sections of hose and tubing.<\/p>\n

\"\"<\/a><\/p>\n

The standard Gates hydraulic crimper has been an effective product for a long time, but it requires some expertise\u2014you have to consult a large paper manual to get the right parameter for the type of crimping task you want to do, then you have to dial those numbers in before you crimp your hose.<\/p>\n

They\u2019ve now made all that much, much easier with a new, connected, more intelligent device. The new GC20 Cortex smart crimper<\/a> “takes the guesswork out of hose assembly fabrication” with touch-screen controls, on-board training, integrated eCrimp setting and remote support.<\/p>\n

It\u2019s cleverly designed, with a pull-out tablet that is easy to maintain. You simply choose your job, it sets everything for you, and you push the button to crimp. And thanks to clever design, it\u2019s even possible to retroactively fit the new technology to the tens of thousand of existing Gates crimpers in use across North America.<\/p>\n

This video from design partner breadwear<\/a> gives a nice overview of how the new customer experience compares to the existing crimpers:<\/p>\n