{"id":22489,"date":"2025-02-14T17:52:51","date_gmt":"2025-02-14T16:52:51","guid":{"rendered":"https:\/\/timoelliott.com\/blog\/?p=22489"},"modified":"2025-02-14T17:52:51","modified_gmt":"2025-02-14T16:52:51","slug":"how-ai-thinks-ai-can-help-sap-customers-get-more-value-out-of-their-software","status":"publish","type":"post","link":"https:\/\/timoelliott.com\/blog\/2025\/02\/how-ai-thinks-ai-can-help-sap-customers-get-more-value-out-of-their-software.html","title":{"rendered":"How AI Thinks AI can Help SAP Customers Get More Value Out of Their Software"},"content":{"rendered":"\n<p id=\"ember183\">I asked ChatGPT to help me think through the big new AI opportunities to help SAP customers get more value out of their software, with key ingredients like faster knowledge, faster deployments, community, partner ecosystem, and AI for change management.<\/p>\n\n\n\n<p id=\"ember184\">Here&#8217;s the list it generated, and I&#8217;ve added my commentary under each &#8212; I&#8217;d be interested in your thoughts!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember185\">1. AI-Native Expert Networks &amp; Knowledge Liquidity<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ember186\">Idea: AI-curated and AI-generated &#8220;expert networks&#8221; that surface hyper-relevant insights in real-time.<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI dynamically builds <strong>expert graphs<\/strong> from internal SAP knowledge, user interactions, and external sources (like LinkedIn, GitHub, SAP blogs).<\/li>\n\n\n\n<li>Customers get <strong>real-time, context-aware knowledge<\/strong> from both internal data (their own historical implementations) and external experts.<\/li>\n\n\n\n<li>AI-generated <strong>&#8220;playbooks&#8221;<\/strong> automatically update based on industry trends, compliance changes, and best practices from top-performing implementations.<\/li>\n<\/ul>\n\n\n\n<p id=\"ember188\"><em>My commentary: This is a no-brainer, and is already underway, e.g. <\/em><a href=\"https:\/\/www.sap.com\/products\/artificial-intelligence\/ai-assistant\/sap-consulting-capability.html\"><em>SAP Consulting Capability for Joule<\/em><\/a><em> &#8212; and will inevitably be extended and improved over time<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember189\">2. AI-Driven Change Management as a Service<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ember190\">Idea: AI models that predict change resistance and proactively suggest strategies to increase adoption.<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI scans <strong>emails, collaboration tools, and SAP usage logs<\/strong> to detect friction points before they escalate.<\/li>\n\n\n\n<li>Simulates the impact of <strong>different rollout strategies<\/strong> to determine the best way to introduce new SAP features.<\/li>\n\n\n\n<li>AI-generated <strong>personalized training plans<\/strong> based on each user&#8217;s role, learning preferences, and historical resistance levels.<\/li>\n<\/ul>\n\n\n\n<p id=\"ember192\"><em>My commentary: I think this is a huge underestimated opportunity, and I already covered it as one of my &#8220;<\/em><a href=\"https:\/\/www.linkedin.com\/posts\/timoelliott_bigideas2025-ai-activity-7272627614823899137-mJtY?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAAAASBh8BaAXDIjpbbKGfG4NKJ5VgdwfA1lA\"><em>big ideas for 2025<\/em><\/a><em>&#8220;<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember193\">3. AI-Powered Pre-Configured Industry Cloud<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ember194\">Idea: AI automatically assembles industry-specific configurations &amp; process flows for SAP implementations.<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI scans <strong>company structure, industry trends, and best practices<\/strong> to pre-build optimal configurations.<\/li>\n\n\n\n<li>AI works with SAP&#8217;s <strong>partner ecosystem<\/strong> to identify the <strong>most successful third-party add-ons<\/strong> for a given industry.<\/li>\n\n\n\n<li>No more \u201cblank slate\u201d SAP implementations\u2014AI generates a <strong>pre-tested, 80% configured system<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p id=\"ember196\"><em>My commentary: I see this as combining with 4 below<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember197\">4. AI for Partner-Led Growth &amp; Automated Solution Discovery<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ember198\">Idea: AI matches SAP partners to customer needs in real-time.<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI analyzes customer <strong>ERP usage patterns<\/strong> to suggest <strong>partner solutions<\/strong> that improve performance.<\/li>\n\n\n\n<li>AI dynamically <strong>bundles partner solutions<\/strong> into \u201cbest practice\u201d packages.<\/li>\n\n\n\n<li>Customers no longer need to search for add-ons\u2014AI curates the <strong>best partner ecosystem experience<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p id=\"ember200\"><em>My commentary: another no-brainer that is already being put into place. SAP Signavio calls it &#8220;<\/em><a href=\"https:\/\/www.signavio.com\/highlights\/plug-and-gain-approach\/\"><em>Plug and Gain<\/em><\/a><em>&#8220;, and the concepts are clearly part of the <\/em><a href=\"https:\/\/www.sap.com\/products\/erp\/rise.html\"><em>RISE<\/em><\/a><em> and <\/em><a href=\"https:\/\/www.sap.com\/products\/erp\/grow.html\"><em>GROW<\/em><\/a><em> methodologies (although there is still plenty more to do)<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember201\">5. AI-Powered Autonomous ERP Optimization (2nd-Order AI)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ember202\">Idea: AI continuously optimizes SAP workflows without human intervention.<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI observes user behavior and <strong>adjusts workflows in real-time<\/strong> for efficiency.<\/li>\n\n\n\n<li>Identifies <strong>bottlenecks, redundant processes, and data inconsistencies<\/strong> before they cause issues.<\/li>\n\n\n\n<li>Predicts <strong>upcoming process failures<\/strong> and suggests fixes proactively.<\/li>\n<\/ul>\n\n\n\n<p id=\"ember204\"><em>My commentary: I&#8217;ve presented this notion in the past, calling it &#8220;automated automation&#8221; or an &#8220;innovation escalator&#8221; that contrasts with today&#8217;s painfully-manual innovation staircases. I think it&#8217;s an extension of the framework of 4 above. We&#8217;re not there yet \ud83d\ude42<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ember205\">6. Generative AI for Enterprise Digital Twins<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ember206\">Idea: AI creates &#8220;digital twins&#8221; of entire business processes to simulate different operational scenarios.<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI automatically <strong>maps a company\u2019s SAP configuration<\/strong> into a <strong>virtual simulation<\/strong>.<\/li>\n\n\n\n<li>Companies can <strong>test changes<\/strong> (pricing models, supply chain adjustments, workforce shifts) <strong>before deploying them in real life<\/strong>.<\/li>\n\n\n\n<li>AI generates <strong>&#8220;what-if&#8221; analyses<\/strong> at scale.<\/li>\n<\/ul>\n\n\n\n<p id=\"ember208\"><em>My commentary: I did cover part of this notion many years ago in relation to &#8220;total analytics&#8221;: the idea of having a system where you&#8217;re so aware of what&#8217;s going on that you can use it as a continual experimental test bed, where as you make changes you can immediately see what is working or not working &#8212; and some of that technology is already available, eg. the <\/em><a href=\"https:\/\/community.sap.com\/t5\/technology-blogs-by-sap\/general-release-of-sap-analytics-cloud-compass\/ba-p\/13958001\"><em>what if scenarios in SAP Analytics Cloud<\/em><\/a><em>. This would take it a step beyond.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I asked AI to come up with big new AI opportunities to help SAP customers get more value out of their software, and I&#8217;ve added my commentary for each idea &#8212; I&#8217;d be interested in your thoughts!<\/p>\n","protected":false},"author":2,"featured_media":22490,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[14],"tags":[],"class_list":["post-22489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thoughts"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/timoelliott.com\/blog\/wp-content\/uploads\/2025\/02\/Robot-inspiration.png?fit=1456%2C816&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3X9RF-5QJ","_links":{"self":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/22489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/comments?post=22489"}],"version-history":[{"count":1,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/22489\/revisions"}],"predecessor-version":[{"id":22491,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/posts\/22489\/revisions\/22491"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media\/22490"}],"wp:attachment":[{"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/media?parent=22489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/categories?post=22489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/timoelliott.com\/blog\/wp-json\/wp\/v2\/tags?post=22489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}