Beware What You Call Gambling

A lot of the literature about performance management likes to assume that the world is a perfectly ordered place, that the right actions will result in increased performance, and that bad performance indicates there’s a problem. But the real world is a place where sheer randomness has big effects, and is especially prevalent hanything to do with the actions of fickle human beings. Some recent news provides an instructive insight about the role... [Read More...]