When technology projects fail, it’s never because of the technology. It’s always people problems: unclear expectations, culture clashes, office politics, or just fear of change.
Right now, organizations around the world are racing to figure out how AI can improve business processes. But they’re perhaps missing the biggest opportunity of all: using AI to tackle change management, the top barrier to success in any technology project.
What’s perhaps surprising is that AI is actually really good at the people side of things. It’s trained on massive amounts of knowledge, including psychology and best practices in change management—stuff most technology leaders aren’t specialized in.
So, how can AI help? It can:
- Optimize tailored communications to different stakeholders, even based on things like their openness to change.
- Create personalized training materials for every individual, showing them how their role fits into the bigger picture.
- Develop best-practice KPIs and incentives to encourage enthusiasm, rather than resistance.
- And monitor feedback and sentiment at scale to help keep projects on track.
So AI isn’t just about technology improvements—it’s about empowering people to embrace change. That’s how you make projects succeed.
People are the key to digital transformation, and AI is the key to unlocking their potential.
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