Experience matters! What is experience management, O-data, X-data, and what does it mean for the customer engagement platforms of the future?
What is Experience Management?
Building the Intelligent Enterprise
Here’s a short recording explaining how the intelligent enterprises of the future can use the latest technologies such as machine learning to optimize the end-to-end customer experience, increase productivity, and improve workforce engagement.
Big Data And Analytics Has Been Around Forever! Why Is It Still Important?
Why is analytics still kind of a big deal, even after all this time?…
The IoT Show: Analytics, AI, Machine learning, Business and Manufacturing Insights
I had the honor of taking part in an episode of the IoT show, on the topic of how analytics, AI, and machine learning can help provide more insights into business and manufacturing. Here are some of the key questions and answers.
Building The Self-Optimizing Cities of the Future
What if cities automatically improved over time as people used city services?
The Intelligent Enterprise, by Analogy
By analogy with autonomous electric cars, what are the capabilities and benefits of intelligent enterprises?
Predictive Is The Next Step In Analytics Maturity? It’s More Complicated Than That!
The traditional analytics maturity curve obscures some big differences between traditional analytics and more advanced use of predictive analytics and machine learning projects. Here’s a framework that helps make your next steps to analytic maturity clearer.
Data Is The New Oil? Yes: Toxic If Mishandled!
As quite a few companies have found out — data is indeed like oil: when spilled, creates a need for a toxic cleanup!
Gartner Data & Analytics London Day Two (Tweet Edition)
Tweets from Day 2 of Gartner Data & Analytics London, 2018
Gartner Data & Analytics London Day One
Summary of the Gartner Data and Analytics Conference day one – updated over time!