Risky Performance?

Just like your mutual fund portfolio, there’s no disassociating performance and risk — time and time again, organizations merrily optimizing their business bite the dust because of “unforeseen circumstances” — i.e. badly-managed risk and compliance.

Today’s example: IT administrator Terry Childs has managed to lock everybody else out of San Francisco’s wide-area network, containing the city’s “emails, law enforcement records and payroll documents, and god knows what else”.

I wonder how that will impact the IT organization’s KPIs (and the city budget)?