How SAP Got 1.7 Million Members in Its Online Community

Both Business.com and SAP Info have great interviews with Mark Yolton, Senior VP of SAP’s 1.7 million-strong Community Network.

Mark Yolton, SVP of SAP Community Network

Mark talks about how to create a feeling of community, how SAP leverages technology like Twitter, Facebook, and Flickr, and what his team does to measure the success of their initiatives.

SDN – SAP Developer Network – http://sdn.sap.com
BPX – Business Process Expert Community – http://bpx.sap.com
BOC – Business Objects Community – http://boc.sap.com
SAP EcoHub – http://ecohub.sap.com
UAC – University Alliances Community – http://uac.sap.com
SAP TechEd & SAP Tech Tour – http://sapteched.com
SCN – SAP Community Network – http://scn.sap.com

8 comments to “How SAP Got 1.7 Million Members in Its Online Community”
  1. Don’t mean to sound like a party pooper, but the SAP Community Network seems to have some technical issues. When you try to create an account so you can use the features, you must click the “I have read and agree” button for terms and conditions before you can proceed. But the required document, delivered as a popup, does not load, so you cannot complete your account creation. If you click “contact us” at the bottom of the page so that you can tell someone that the site is not working correctly, it goes to a page that says “sorry, but you must be logged in to view that feature”. I wonder if their new member count has fallen off drastically lately?

      • Thanks Timo,

        FYI, I tried it again this morning after a reboot (I’m willing to believe the problem could be on my side), but the same issue existed. I also tried switching the page from IE8 to IE7 compatable, and that didn’t help either. Also tried Firefox 3.5.8 with no success.

        Thanks for looking into it.

        • Thanks — they’ve opened a “trouble ticket”, and supposedly it’s only affecting one of the servers, so that refreshing/retrying may get you one that’s working…

  2. Pingback: The 'social enterprise' comes of age | IT Project Failures | ZDNet.com

  3. Pingback: The ’social enterprise’ comes of age

  4. Pingback: Is community the next step for vendors? | AccMan

Comments are closed.