HBR: 8 Ways Machine Learning is Improving Processes

I’m delighted to say that my Harvard Business Review article, co-written with SAP colleagues Dan Wellers and Markus Noga has now been published!

Please go read 8 Ways Machine Learning Is Improving Companies’ Work Processes to find concrete examples of how ML is helping transform organizations.

The article’s conclusion:

“AI’s continued rise is inevitable, and it’s advancing into the workplace at a dizzying speed. The question now is not about whether managers should investigate adopting AI but about how fast they can do so. At the same time, organizations need to be thoughtful about how they apply AI to their organizations, with a full understanding of the advantages and disadvantages inherent in the technology.”

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