If you’ve just unveiled your new incentive plan, you have one more thing you have to do: work out what bad behaviors could result and put in place analytics designed to alert your managers whenever that bad behavior is detected.
Performance metrics are a powerful tool of organizational change, but the wrong metrics can have unintended consequences. How should you choose KPIs and implement dashboards? TDWI explains.
BI Brief: A single KPI isn’t good enough to measure company success. Should we be using profits to measure corporate success?
KPIs are everywhere! Here’s a quick selection of some articles from the last couple of weeks about performance management around the world.
An example of the problem of aligning incentives and objectives — paying doctors to ignore patients