Innovation Evangelism
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What is Experience Management?
Experience matters! What is experience management, O-data, X-data, and what does it mean for the customer engagement platforms of the future?
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Building the Intelligent Enterprise
Here’s a short recording explaining how the intelligent enterprises of the future can use the latest technologies such as machine learning to optimize the end-to-end customer experience, increase productivity, and improve workforce engagement.
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Agility vs Consistency? (cartoon)
Flexibility? or simply incompatibility?
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Big Data And Analytics Has Been Around Forever! Why Is It Still Important?
Why is analytics still kind of a big deal, even after all this time?…
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Machine Learning in the Enterprise: Amazing or Slightly Scary?
The answers to some common questions about the upsides and potential downsides of machine learning in the enterprise.
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Why artificial intelligence will make work more human
What does the rise of artificial intelligence mean for the world of work? Ultimately, more jobs and more interesting jobs — but there will be challenges.
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All the charts you need to survive in the wilderness!
A heat map to keep you warm, and a donut chart to eat while sitting at a data table… what more could you want?
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Artificial Intelligence: the Good News and the Bad News!
The good news is that AI can help find inefficiencies… The bad news is you may be one of them!
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How to Explain AI to Your Boss? (Cartoon)
What can AI do better than your boss?