Oracle Support Doesn’t Use BI?

One interesting aspect in Oracle’s lawsuit against SAP is how they apparently noticed that something was wrong: Intelligent Enterprise: “Ultimately, Oracle caught on to the unusual volume of requests…. Oracle says an investigation into huge traffic spikes on its Customer Connection servers…” Oracle’s complaint document: “In late November 2006, there occurred unusually heavy download activity …

The Other EPM?

It turns out that EPM also stands for “experience and performance management”, and: A comprehensive EPM system captures and reports real metrics about application usage. Who is using which transactions? How long are they active? How long are they idle? EPM gives you the ability to pinpoint and analyze user adoption issues that are hindering …

Putting the ‘Business’ back into Business Intelligence

In the What’s in a Name post, I wrote about an opportunity to update the “business intelligence” term. Gartner has been thinking about the same thing. It’s the Gartner Business Intelligence Summit this week, and in an Intelligent Enterprise article, Bill Hostman talks about the key trends and themes from the event: Bill Hostmann “We’ve …

What’s in a Name? PM / BI / IM

To successfully provide information in a form that business people can use, you need three types of technology, to: Tame information chaos: Collect, manage, and integrate information, and fix any data quality problems (data quality, data integration, metadata management, etc) Turn information into insight: Analyze the information, gain understanding of what is happening, and communicate it …

BI 2.0?

First, I agree with most of the coverage of business intelligence 2.0 so far: yes, the term is a little tacky — but it’s irresistible (and a great way of finding people blogging about Business Intelligence) An irresistible term A great example is the experience of Gartner’s Andy Bitterer. Despite his criticism of the term, …